Shipping Policy

1. Processing Time

• All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email.
  
  
• You will receive a separate notification once your order has shipped, which will include your tracking details.
  
  

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Estimated delivery within 5 to 10 business days after dispatch.
  
  
• Note: Occasional delivery delays may happen due to high shipping volumes, customs clearance procedures, or postal carrier disruptions beyond our direct control.
  
  

3. Shipping Destinations

• We currently ship to addresses within Portugal and selected European regions. If your location is not available at checkout, please contact us at contact@barkpet.lol for assistance.
  
  

4. Shipment Confirmation & Order Tracking

• As soon as your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
  
  
• Tracking data typically becomes active within 24 to 48 hours following the shipment confirmation.
  
  

5. Customs, Duties, and Taxes

• BarkPet is not responsible for any customs duties, tariffs, or import taxes applied to your package. Any fees imposed during or after shipping are the sole responsibility of the customer.
  
  

6. Damaged, Lost, or Delayed Packages

• Damaged Items: If your package arrives damaged, please take clear photos of the packaging and the damaged items immediately and reach out to us at contact@barkpet.lol within 48 hours of delivery so we can resolve the issue.
  
  
• Lost Packages: If tracking confirms delivery but you have not received your parcel, please check with your local postal carrier or household members first, then contact our support team.
  
  

7. Changes to This Policy